Membership renewal software that does the chasing for you
Memberlytic runs your whole renewal cycle, from the first reminder email to payment collection to winning back lapsed members, so more members renew without your team chasing anyone.
- Multi-step automated reminders
- Online self-service renewals
- Failed payment recovery
- Lapsed member win-back
Most members don’t leave. They just never get around to renewing.
Organisations rarely lose members to a competitor. They lose them to a renewal process that is easy to forget and tedious to complete. Automation fixes both.
Renewal tracking in spreadsheets
Sorting through Excel to figure out who is expiring this month and who has already lapsed.
Calling and emailing members one by one
Staff spending hours chasing members individually to remind them to renew.
No grace period handling
Nothing manages the window between expiry and suspension, so members just disappear.
Lapsed members discovered months later
By the time you notice a member has lapsed, it is too late to win them back.
Automated multi-step email reminders
Reminder sequences send themselves before and after every expiry date, on the schedule you set.
Members self-renew online in a minute
Every reminder carries a renewal link. Members review their details and pay without contacting your team.
Configurable grace periods
Set a grace window per tier with escalating reminders before suspension kicks in.
Automatic lapsed-member win-back
Win-back emails and renewal offers go out automatically when a membership expires.
Every stage of the renewal cycle, on autopilot
Reminder sequences that never forget a member
Set the schedule once, per membership tier, and every member gets the right email at the right time: before expiry, on the day, and through the grace period. No spreadsheet checks, no mail merges.
- Unlimited reminder steps, fully editable timing and content
- Branded templates with your logo and sign-off
- Reminders stop automatically the moment a member renews
- Renewal opens60 days before expirySent
- Invoice attached30 days before expirySent
- Final notice7 days before expiryQueued
- Grace period ending14 days after expiryQueued
Members renew and pay themselves, in under a minute
Every reminder links straight to a renewal page with the member’s tier and amount already filled in. They check their details, pay with PayNow or card, and the record, receipt, and new expiry date update themselves.
- PayNow, GIRO, and card payments built in
- Pro-rata amounts calculated for mid-cycle renewals
- Receipts issued and member records updated automatically
Takes about a minute. No login required from the email link.
Failed payments retry themselves. Grace periods run themselves.
A declined card doesn’t become a lost member. Memberlytic retries on your schedule, emails the member to update their payment method, and keeps their access alive through the grace window you define for each tier.
- Automatic retries on failed payments
- Grace periods per tier, with escalating reminders
- You choose what happens after grace: suspend, downgrade, or flag
- Card declinedRetry scheduled in 2 days · member emailed to update card
- Retry 2 of 3New card on file · charging $95.00
- Payment recoveredMembership extended to 31 Dec · receipt sent
Lapsed members get won back, not written off
When a grace period runs out, the member moves into a win-back sequence automatically: renewal offers and reminders that go out while they still remember why they joined, not months later at audit time.
- Win-back emails triggered the day a membership lapses
- Lapsed members segmented from live member data
- Renewal rates tracked so you can see what works
- Grace Liew · AssociateLapsed 4 days ago · win-back email 1 of 3 sent
- Jonathan Lim · OrdinaryLapsed 11 days ago · renewal offer scheduled Fri
- Kavitha Menon · ProfessionalWon back · renewed after email 2
One dashboard shows exactly where every renewal stands
Who is due, who has paid, who is in grace, and who needs a call. Your committee gets renewal numbers from a live screen, not from someone reconciling a spreadsheet the night before the meeting.
- Aisyah Rahman · Professional18 SepReminded
- Wei Ling Chua · Ordinary23 SepRenewed
- Marcus Teo · Gold27 SepRetrying
- Priya Nair · Professional30 SepReminded
Built for organisations that live and die by renewals
Associations and chambers
Annual dues across individual and corporate tiers, with invoices and receipts the treasurer can hand straight to the auditor.
Professional bodies
Fixed January renewals for hundreds of members at once, with grace periods before anyone loses their professional standing.
Clubs and societies
Ordinary, family, and life tiers each on their own cycle. The committee stops keeping the renewal spreadsheet alive.
Golf and country clubs
High-value subscriptions where one missed renewal matters. Members settle dues from their phone, not at the front office.
Nonprofits and charities
Membership fees and recurring support collected without staff time, so small teams keep more of every dollar raised.
Gyms and fitness studios
Recurring billing at scale, where failed card payments are the silent churn. Retries recover them before members drift.
Alumni networks
Decade-long relationships with long gaps. Win-back sequences bring lapsed alumni home before the next reunion.
Coworking spaces
Monthly plans, upgrades, and day-pass members on one billing engine, with pro-rata handled when plans change mid-cycle.
Live in about a week, not a quarter
Setup is done with you, not left to you. Most organisations go from first call to their first automated renewal inside seven days.
Import your members
Send us your member list, or import it yourself from a spreadsheet. Tiers, expiry dates, and custom fields map across in one pass.
Configure renewal rules
Set reminder sequences, grace periods, and pro-rata rules per membership tier. We help you shape the workflow around your constitution.
Connect payments and test
Link your payment methods, then run a full test sequence to your own inbox before any member sees an email.
Go live
Switch the automation on. Reminders, payments, and receipts run themselves while your team watches the dashboard.
Onboarding is included: personalised setup, template configuration, and staff training from a Singapore-based team, with support that continues after go-live.
Your renewal history moves with you
Whether your members live in another platform or a well-worn spreadsheet, migration is done for you, free. Nothing about your current renewal cycle is lost, and members never notice the switch until the reminders get better.
- Everything carries over: member records, tiers and pricing, join and expiry dates, and your custom fields.
- Renewal dates stay intact, so nobody gets billed early and nobody slips through during the changeover.
- Run both systems in parallel until you are confident, then cut over with no downtime for members.
- Done-for-you, free of charge, with a Singapore team handling the import and checking the data with you.
Coming from Excel or Google Sheets? That is the most common migration of all. Send us the file and we will map it for you.
Frequently asked questions about membership renewal software
You can configure unlimited reminder steps in your renewal sequence. Most organisations set up 3-5 reminders before expiry and 2-3 after expiry, but you can customise the timing, frequency, and content of each reminder to match your workflow.
Yes. Members receive a renewal link in their reminder emails that takes them directly to a renewal page. They review their membership details, update payment information if needed, and complete the renewal with PayNow, GIRO, or credit card, all without contacting your team.
Memberlytic automatically retries failed payments based on your configured schedule. The member receives a friendly email to update their payment method, and your admin dashboard flags the account for attention. Most failed payments are recovered automatically within 7 days.
Yes. You can configure custom grace periods for each membership tier. During the grace period, members retain access while receiving escalating reminders. You control what happens when the grace period expires: automatic suspension, downgrade, or custom actions.
When a member’s grace period expires, Memberlytic automatically enrols them in a win-back sequence: renewal reminders and offers sent on a schedule you control. You can track how many lapsed members come back and adjust the sequence accordingly.
We support all major Singapore payment methods including GIRO for recurring payments, PayNow for instant transfers, credit and debit cards (Visa, Mastercard, AMEX), and Stripe for international payments. Members can save their preferred payment method for faster renewals.
Yes. Every email in your renewal sequence is fully customisable: subject lines, body content, branding, and call-to-action buttons, so reminders read like they come from your organisation, not from software.
Yes. Memberlytic can calculate pro-rata renewal amounts for members who join or renew mid-cycle. You can configure whether to pro-rate based on calendar months, days remaining, or custom rules. This is particularly useful for organisations with fixed renewal periods.
About a week. Day 1 is the member import, days 2-5 cover renewal rules, payment setup, and a full test run to your own inbox, and most organisations go live by day 7. Onboarding, template configuration, and staff training are included.
Yes, and migration is free. We import your member records, tiers, join and expiry dates, and custom fields, and existing renewal dates stay intact so nobody is billed early. You can run both systems in parallel until you are ready to cut over.
Make this the last renewal season you run by hand.
Bring your member list to a 20-minute demo. We’ll set up a sample reminder sequence with your tiers and show you exactly what your members would receive.
- Free data migration
- Live in about a week
- PDPA compliant
Complete Membership Platform
All Modules Work Together
Member data, payments, events, and cards run on one platform, so every module works from the same records.
Member Management
Database, tiers, directories & PDPA compliance
Member Portal
Self-service profiles, payments & documents
Renewal Automation
Automated reminders, billing & lapsed recovery
Communications
Newsletters, segmented email & automations
Event Registration
Bookings, payments, waitlists & QR check-in
Digital Cards
Apple & Google Wallet passes with QR check-in
Get in Touch
Have a project in mind? Let's discuss how we can help bring your vision to life.
Address
60 Kaki Bukit Pl, #04-05
Singapore 415979